Jobs at Ascentech Services Limited

Responsibilities

• Supports technical and engineering personnel with project support duties.
• Compiles technical reports.
• Provides input to technical studies/research projects, technical reports, project planning, etc.
• Produces accurate statistics, relevant figures, etc.
• Undertakes data analysis, identifies, and investigates variations.
• Prepares technical reports, datasheets, and documents under the direction of Technical Manager or GM.
• Develops and maintains technical databases and spreadsheets.
• Sources technical documents, information, and reports needed to develop quality products.
• Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times.
• Develop strong and positive professional relationship with customers by anticipating their requirements and providing excellent technical support.
• Work closely with customers to develop strategies/programs for efficiency, productivity and quality technical support via product research and development.
• Ensure that all Commercial & Residential Solutions growth programs are on track each month and report to the Technical Manager or GM.
• Generate activities to support sales and marketing.
• Planning and implementation of department strategies in his/ her scope with the aim of ensuring the Service Level Agreements (SLA) or Performance Objectives are delivered.
• Setting the annual budget in his/ her assigned areas.
• Build capability and expand capacity to continuously provide services through employee development and cross-training.
• ToReport and communicatethe established weekly performance metrics, any Objectives, Key Results, or any specific urgent technical needs of the market to GM, Technical Service team.
• Ensures effective and regular communication on processes and procedures in line with SLAs within team and across the functions.
• Practice effective communication to promote positive work environment and trust.
• Execute the daily Service Plan and ensures all areas of responsibility meet, service targets and budgets.
• Measure analyze and report actual Service Level in a timely manner to drive improvement and recognize successful performance.
• Support the implementation of cost improvement programs in his or her area of responsibility.
• Ensures that service rendered meet the required quality standards.
• Support the development of process documents such as Procedures, Work Instructions, Pre and Post Use Inspection Checklist to be used in the work area.
• Identify and pursue opportunities to increase confidence from customers, clients and partners and grow the business of Commercial & Residential Solutions.
• Identify and implement projects which will enable deliver process improvement and cost-savings to drive profitability for Commercial & Residential Solutions.
• Implement and maintain the Operations Excellence to achieve Vision for sustained improvement in all service areas in compliance to Department Manager’s plan.
• Performs other functions as may be deemed necessary by immediate supervisor.

Requirements

• A Bachelor’s Degree in Chemistry, Industrial Chemistry, Chemical/Process Engineering discipline (Preferred)
• At least two (2) years’ experience in Technical Services or related function
• Background in offshore and onshore service operations is an added advantage.
• Ability to assume back up functions in the absence of immediate supervisor
• Willing to workon shift supporting the assigned business and customers.
• Willing to move to the field at short notice when the need arise.

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Responsibilities

• Supports technical and engineering personnel with project support duties.
• Compiles technical reports.
• Provides input to technical studies/research projects, technical reports, project planning, etc.
• Produces accurate statistics, relevant figures, etc.
• Undertakes data analysis, identifies, and investigates variations.
• Prepares technical reports, datasheets, and documents under the direction of Technical Manager or GM.
• Develops and maintains technical databases and spreadsheets.
• Sources technical documents, information, and reports needed to develop quality products.
• Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times.
• Develop strong and positive professional relationship with customers by anticipating their requirements and providing excellent technical support.
• Work closely with customers to develop strategies/programs for efficiency, productivity and quality technical support via product research and development.
• Ensure that all Commercial & Residential Solutions growth programs are on track each month and report to the Technical Manager or GM.
• Generate activities to support sales and marketing.
• Planning and implementation of department strategies in his/ her scope with the aim of ensuring the Service Level Agreements (SLA) or Performance Objectives are delivered.
• Setting the annual budget in his/ her assigned areas.
• Build capability and expand capacity to continuously provide services through employee development and cross-training.
• ToReport and communicatethe established weekly performance metrics, any Objectives, Key Results, or any specific urgent technical needs of the market to GM, Technical Service team.
• Ensures effective and regular communication on processes and procedures in line with SLAs within team and across the functions.
• Practice effective communication to promote positive work environment and trust.
• Execute the daily Service Plan and ensures all areas of responsibility meet, service targets and budgets.
• Measure analyze and report actual Service Level in a timely manner to drive improvement and recognize successful performance.
• Support the implementation of cost improvement programs in his or her area of responsibility.
• Ensures that service rendered meet the required quality standards.
• Support the development of process documents such as Procedures, Work Instructions, Pre and Post Use Inspection Checklist to be used in the work area.
• Identify and pursue opportunities to increase confidence from customers, clients and partners and grow the business of Commercial & Residential Solutions.
• Identify and implement projects which will enable deliver process improvement and cost-savings to drive profitability for Commercial & Residential Solutions.
• Implement and maintain the Operations Excellence to achieve Vision for sustained improvement in all service areas in compliance to Department Manager’s plan.
• Performs other functions as may be deemed necessary by immediate supervisor.

Requirements

• Candidates should possess B.Sc Degrees in Chemistry, Industrial Chemistry, Chemical / Process Engineering discipline (Preferred)
• 2+ years relevant wok experience in Technical Services or related function
• Background in offshore and onshore service operations is an added advantage.
• Ability to assume back up functions in the absence of immediate supervisor
• Willing to workon shift supporting the assigned business and customers.
• Willing to move to the field at short notice when the need arise.

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Responsibilities

• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information.

Requirements and skills

• B.Sc / HND in Business Administrative/Marketing or Relevant field.
• 2 - 3 years’ experience as telemarketer.
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.

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Key Task
Quality Assurance:

• Ensures that the Quality Management System is adequately established, effectively implemented and maintained.
• Ensures establishment, review and effective implementation of all Standard Operating Procedures (SOPs) required for Good Warehousing and Good Distribution Practices.
• Approves products for sales as may be required,
• Assist in the review of Quality Management System,
• Assists in all forms of audits: internal, second-party, regulatory inspections and third-party audits.
• Collaborates with other functional heads to assure compliance with all applicable quality plans and requirements.
• Coordinates warehouse inspection
• Coordinates activities of Quality Officers.
• Coordinates with external services providers to assure effectiveness of the QMS.
• Authorize coding and relabeling activities
• Co-ordinate complaints resolution.
• Reports to Quality and Regulatory Manager
• Quality Control /QA for MAS labeling operations/ NAFDAC number printing operations.
• Pest management programme.
• Coordinate calibration activities
• Coordinate supplier’s audit.
• Maintains training programme and records of training conducted.
• Approves the release of goods under “Quarantine or Hold” as may be required.

Regulatory Affairs:

• Monitoring and Managing of Pharmaco-vigilance and adverse events monitoring

Training:

• Participate in the facilitation of training programmes as practical.

Compliance:

• Ensures that written standards are aligned kept updated and accurately describe processes in the business.
• Conduct awareness training of compliance policies for various audiences including third parties (including employees of third parties hosted at the business), contractors, and employees.
• Participates in Identification and mitigation of risk.
• Implement compliance programme.

Measures of Performance

• Ensuring that Quality Objectives are achieved -70%
• Ensuring that Occupational & Health Management Objectives — 20%
• Periodic report to be made to Management -10%

Key Relationship
Internal Contracts:

• Quality manager
• Superintendent Pharmacist
• All heads of Department

External Contracts:

• NAFDAC
• PCN
• Principals
• Technical Consultants and Suppliers

Requirements
Required Skills / Competencies:

• Good Interpersonal relation
• Team player
• Computer literacy; ability to use Microsoft words is critical
• Good communication skill
• Project Management
• Negotiation skill
• Target orientation
• Leadership skills