Technical Service Lead at Ascentech Services Limited

Responsibilities

• Supports technical and engineering personnel with project support duties.
• Compiles technical reports.
• Provides input to technical studies/research projects, technical reports, project planning, etc.
• Produces accurate statistics, relevant figures, etc.
• Undertakes data analysis, identifies, and investigates variations.
• Prepares technical reports, datasheets, and documents under the direction of Technical Manager or GM.
• Develops and maintains technical databases and spreadsheets.
• Sources technical documents, information, and reports needed to develop quality products.
• Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times.
• Develop strong and positive professional relationship with customers by anticipating their requirements and providing excellent technical support.
• Work closely with customers to develop strategies/programs for efficiency, productivity and quality technical support via product research and development.
• Ensure that all Commercial & Residential Solutions growth programs are on track each month and report to the Technical Manager or GM.
• Generate activities to support sales and marketing.
• Planning and implementation of department strategies in his/ her scope with the aim of ensuring the Service Level Agreements (SLA) or Performance Objectives are delivered.
• Setting the annual budget in his/ her assigned areas.
• Build capability and expand capacity to continuously provide services through employee development and cross-training.
• ToReport and communicatethe established weekly performance metrics, any Objectives, Key Results, or any specific urgent technical needs of the market to GM, Technical Service team.
• Ensures effective and regular communication on processes and procedures in line with SLAs within team and across the functions.
• Practice effective communication to promote positive work environment and trust.
• Execute the daily Service Plan and ensures all areas of responsibility meet, service targets and budgets.
• Measure analyze and report actual Service Level in a timely manner to drive improvement and recognize successful performance.
• Support the implementation of cost improvement programs in his or her area of responsibility.
• Ensures that service rendered meet the required quality standards.
• Support the development of process documents such as Procedures, Work Instructions, Pre and Post Use Inspection Checklist to be used in the work area.
• Identify and pursue opportunities to increase confidence from customers, clients and partners and grow the business of Commercial & Residential Solutions.
• Identify and implement projects which will enable deliver process improvement and cost-savings to drive profitability for Commercial & Residential Solutions.
• Implement and maintain the Operations Excellence to achieve Vision for sustained improvement in all service areas in compliance to Department Manager’s plan.
• Performs other functions as may be deemed necessary by immediate supervisor.

Requirements

• Candidates should possess B.Sc Degrees in Chemistry, Industrial Chemistry, Chemical / Process Engineering discipline (Preferred)
• 2+ years relevant wok experience in Technical Services or related function
• Background in offshore and onshore service operations is an added advantage.
• Ability to assume back up functions in the absence of immediate supervisor
• Willing to workon shift supporting the assigned business and customers.
• Willing to move to the field at short notice when the need arise.