Latest Jobs at SeerBit

What We Need

• We are looking to hire a Technical Support (L2), who will play a crucial role in providing high-quality technical assistance to our customers and internal teams.
• The ideal candidate for this role will be responsible for troubleshooting and resolving complex technical issues related to our payment solutions and platforms.
• Your expertise and dedication will contribute to ensuring a seamless and satisfactory experience for our clients.

What You Will Do

• Respond to and resolve complex technical inquiries and issues related to our products and services. This involves analyzing problems, identifying root causes, and providing effective solutions in a timely manner.
• Offer exceptional customer support through various channels (phone, email, chat) while maintaining a friendly and professional demeanor. Ensure customer satisfaction by addressing their concerns promptly and accurately.
• Proactively monitor and manage reported incidents, including prioritization, escalation, and timely updates to stakeholders. Work towards reducing the mean time to resolution (MTTR) for critical incidents.
• Develop and maintain an in-depth understanding of our payment solutions, including platform functionality, integration methods, and API documentation. Stay updated with the latest developments and upgrades to provide accurate information to clients.
• Collaborate with cross-functional teams, including developers, product managers, and QA engineers, to identify and resolve issues, as well as improve the overall product performance and reliability.
• Create and update technical support documentation, knowledge base articles, and troubleshooting guides to enhance the support teams efficiency and enable self-service for customers.
• Track and analyze key performance indicators (KPIs) to measure and improve support team performance. KPIs may include customer satisfaction (CSAT) scores, first-response time (FRT), average resolution time, and ticket closure rate.
• Participate in training sessions for teams, sharing your knowledge and expertise to ensure consistent support quality across the team.
• Suggest process improvements and provide feedback to enhance the efficiency of the support operations and contribute to an outstanding customer experience.

Requirements

• First degree in Computer Science or any relevant field
• 3+ years Cognate experience in the Financial Technology or IT Infrastructure sector
• Familiarity with Java or similar languages
• Prior experience in any ITIL (Incident Management) tool is a plus
• Prior experience in implementing ITIL processes in a company is a plus
• Agile methodology experience is a must
• Experienced in IP networking, routing, connectivity, etc.
• Working knowledge of API workflow and Testing
• Knowledge of relational/document-oriented databases incl. SQL
• Excellent communication and problem-solving skills
• Customer-focused mentality with attention to detail and accuracy
• Discipline in properly following up on all customer requests
• A critical thinker and excellent interpersonal skills.

Benefits

Compensation: Highly competitive

Our Benefits

• Medical cover
• Flexible work schedule
• Profit share
• Learning and development opportunity

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What We Need

• We are looking to hire a competent Project Manager to join its team in Lagos, Nigeria.
• The Project Manager would serve as a champion in the lifecycle of project development and implementation by collaborating with various teams such as Product, Technology, etc.
• Also, you would be responsible for managing the competing demands of external stakeholders and ensuring the governance framework is adhered to and project objectives are met.

What You Will Do

• Manage and track current project activities and ensure they are completed within target dates, ensure project documents are clear and concise, manage to the project plan, and ensure all project stakeholders adhere to project expectations.
• Manage concurrent projects while developing timelines with key milestones, delivery, and proper cataloging of assets.
• Tracks project statuses and manages project issues and risks, including evaluation of progress/quality from both an "on-time" and "on-budget" perspective, while developing action plans to address gaps/risks throughout the project life cycle to ensure delivery.
• Drive the implementation of an Agile delivery model, including providing training and support to the product team.
• Coordinate daily creative Scrums with all necessary stakeholders, consolidating feedback & ensuring the team knows the next steps and assign action items.
• Implement ways to streamline workflow and optimize processes to identify best practices.
• Work collaboratively with stakeholders across the company including CEO, Product Development, Operations, Marketing, and Finance.
• Work with leadership to develop operations for scale that work for optimizing both volume and creative output in an entrepreneurial environment.
• Refine internal processes between departments and develop new systems where appropriate.
• Ensure teams are tracking toward milestones, within budget and upholding brand integrity in their decisions.
• Contribute to solutions options and supports business partner decision-making to minimize the amount of project investment divergence from target outcomes.
• Implement a good communications strategy within the project to ensure that all stakeholders are regularly briefed.
• Determine resource allocation and prioritization.
• Deliver projects to agreed success criteria and manage change effectively.
• Oversee teams working on client engagements and manage internal resources.
• Produce high-quality project documents.
• Convert high-level ideas into projects ensuring full project documentation.
• Provide mentoring and support to trainee project managers to facilitate their development.

Requirements

• Minimum of first degree in a related field. A post-Graduate degree and certifications in Project Management will be an added advantage.
• 5+ years of working experience as a Project Manager, with end-to-end responsibility for delivery in the FinTech Industry.
• Cognate experience in managing the software development lifecycle.
• Thorough understanding of the project management process throughout the lifecycle, and the ability to identify issues and take corrective action.
• Proven track record of managing complex and senior stakeholder interactions
• Experience working with formal Project Methodologies.
• Ability to engage, influence and motivate a variety of stakeholders to ensure project success.
• Ability to manage the transition and transformation of business process reengineering through Agile project lifecycle management.
• Strong project scoping and integration skills with direct experience in the design and implementation of major technical projects.
• Resiliency to adapt and work in a fast-paced – startup environment
• Experience in data analytics projects is desirable.
• Excellent communication skills, team player, and collaborator.
• Demonstrable experience in managing multiple projects at one time of varying size, complexity, value, and urgency.
• Must be tenacious and self-motivated with the ability to encourage others and drive issues to a resolution.
• Proven ability to work independently or as part of a team.
• Demonstrable time management skills.
• A working knowledge and proficiency in MS Word, Excel, and PowerPoint.
• Demonstrated experience setting up / optimizing processes aimed at improving workflow.
• Must be skilled in financial digital projects.

Benefits

Compensation: Highly Competitive

Our Benefits

• Medical cover
• Flexible work schedule
• Profit share
• Stock option
• Learning and development opportunity

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What We Need

• We are looking to hire a dynamic Brand and Communications Manager to help us take our media relations and content strategy to the next level.
• The role will operate to ensure SeerBit’s message is communicated to the press and stakeholders, in line with our organizational PR vision, values, and goals.
• This position requires a hands-on communication manager to serve as our in-house press office.
• The role offers the opportunity to work with the media and external stakeholders – local and international – and to establish a media network for SeerBit, as Africa’s most trusted payment gateway ecosystem, as well as support the digital communications strategy for the organization.

What you will do:

• Review and define SeerBits overall PR vision, goals, and values in line with the Brand objectives.
• Develop media strategies for campaigns, products, and announcements.
• Help strengthen the company’s position and visibility in Nigeria and African markets;
• Build consumer-facing, and consumer-relevant press relations activities working autonomously, as well as closely with relevant agencies, as required;
• Exploring proactive and reactive press coverage opportunities for the company;
• Drive results on external relations activities to position key leadership as keynotes, panelists, or judges at major industry events;
• Manage PR agencies in the region and work closely with marketing leads and SeerBit’s leadership to attain PR results;
• Link PR campaigns between key markets and marketing/products for timely promotions and media activities;
• Dealing with media requests from different stakeholders across Nigeria and Africa where it operates in a timely manner.
• Building and maintaining relationships with media outlets and journalists in different sectors both locally and internationally;
• Monitoring, reporting on, and maintaining media coverage results;
• Engaging with key internal and external stakeholders to maintain a consistent and accurate flow of information;
• Supporting organization, promotion, and coverage of events and conferences;
• Working closely with social media, branding, and SEO teams to ensure optimized communication flow, both internally and externally;
• And perform any other task as may be assigned by the Head of Marketing and Senior Management team.

Requirements

• Bachelors degree in Marketing, Communications, Journalism, or a related field.
• Strong digital communications skills including e-sentiment monitoring and SEO- conscious writing for digital PR activities;
• Familiarity with media databases forward features, and press request tools.
• Ability to build good relationships with key influencers, industry voices, media outlets, and journalists;
• Skilled in using PR to drive business results;
• Efficiency in copywriting, editing, and proofreading;
• Strong time management skills and ability to prioritize workload as required;
• Experience managing PR agencies is desirable;
• Awareness of PR, social media, branding, and SEO best practices;
• Experience in the fintech or financial PR sector would be an advantage

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Job Description

• We are looking for a Head of Finance who will manage our growing Finance Team work alongside our CEO, and report to the CEO. In this role, you collaborate with the leadership team and work across all departments.
• You will be responsible for shaping and overseeing the systems, processes, and people necessary to underpin the business finances, reporting, stakeholder management, and delivery to the forecast revenue, expense budgets, and timely reporting, and will also be an integral contributor to the Board and the Leadership Team, as well as the strategic development of the business.
• This is a hands-on role to assist in scaling up the business.

Responsibilities
What you will do:

• Manage financial planning, budgeting, forecasting and reporting
• Setting and tracking key performance indicators (KPIs), SaaS metrics, and other objectives
• Own the Accounting Function including invoicing, expenses, tax, treasury, and management accounts in multi-currency for the company across the different operational offices and locations.
• Act as the principal custodian and oversight of cash forecasting; supervision of daily transactional activities
• Maintain banking relationships
• Development and execution of the Company treasury strategy
• Own board, investor relations, and regulatory reporting
• Oversee both internal and external audits
• Manage equity, debt, and revenue financing processes
• Run a bespoke cost, ROI, and budget analysis of products/services, and departments and participate in pricing discussions
• Managing a growing team with the best standards, OKRs, 1-1s, training, and coaching
• Any other duties as assigned by your line manager and management

Requirements

• Bachelor's Degree in Business, Economics, Finance, and/or ACA, ACCA certification is required
• 7+ years of a strong track record as a Senior Finance Manager or Head of Finance at a SaaS B2B scale-up or in any of the Investment Banking/ Big 4/ Boutique M&A Advisory firms/ Private Equity firm
• Exceptional proficiency with Microsoft Excel (financial modeling and valuations)
• Excellent knowledge and experience in accounting, controls, tax and compliance.
• Expertise in negotiating legal & and contractual agreements for suppliers, partners, and clients
• Attention to detail and hands-on in your approach to leadership
• Fast learner, tech-savvy and process-oriented

 Personal Skills:

• Fluent English, both verbal and written,
• Organized, responsible and punctual,
• Good at multi-tasking and working under pressure,
• Good interpersonal and communication skills,
• An ability to interact proactively with management and staff at all levels of the organization,
• Ability and willingness to take ownership of tasks and deliverables,
• A self-starter, who can work by themselves, but also be part of a wider team,
• Flexibility with workdays and some travel can be expected.

Benefits

• Compensation: Highly Competitive

Our Benefits:

• Medical cover
• Flexible work schedule
• Profit share
• Learning and development opportunity

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Job Description

• We are seeking to hire a resourceful Product Manager who will be responsible for driving product initiatives from inception through to execution.
• The role will work closely with Product designers, Software engineers, Product analysts, and other cross-functional team members within the organization to ensure that the Company’s products amaze and delight its users.

What you will do

• Own delivery of product initiatives and releases
• Develop, prepare, and support of product roadmap
• Develop customer empathy in multiple markets to inform your road map, balancing current and future needs
• Write user narratives to imagine the experience a customer may have
• Define, document, and communicate objectives, requirements, and constraints for product initiatives and releases
• Collaborate with the technical team and designers to edit the service and product
• Communicate development status and document progress toward milestones
• Prioritize and sequence product initiatives against a mandate
• Perform market research and analysis
• Represent the team with cross-functional partners and senior company leaders to align resources and prioritization
• Assist in the completion of business, functional, and technical documentation
• Conduct user acceptance testing
• Work with the compliance team to ensure all products are meeting standards
• Work with different teams to leverage the voice of the customer feedback for development requirements
• Works with Business manager leaders to establish key performance indicators to track product value.
• Works with operations to define and track Operational Metrics
• Support the company’s commitment to protecting the integrity and confidentiality of systems and data.
• Assist and drive future platform development and planning.

Requirements

• First Degree in any related field.
• 3-5 years of product management experience or equivalent
• A track record of shipping and iterating on successful products with cross-functional teams
• Prior experience as an engineer or in the e-commerce/retail or payments industry is a plus.
• Great interpersonal and communication skills that shine when you’re talking with a customer or engaging a cross-functional audience
• Demonstrated leadership, and the ability to drive product strategy and work well with engineers and designers.
• An analytical and metrics-driven work style that leverages data to make informed decisions

Benefits

• Compensation: Highly Competitive

Our Benefits:

• Medical cover
• Flexible work schedule
• Profit share
• Learning and development opportunity