Jobs at Beckley Consulting Limited

Job Summary

• The Telecom Sales role drives sales and revenue growth in the telecommunications industry.
• The primary responsibility is to sell telecom products and services to individual customers or businesses.
• The Telecom Sales professional must possess excellent communication and interpersonal skills to build and maintain relationships with clients.
• This position requires staying up to date with industry trends and technology advancements to promote and sell telecom solutions effectively.

Key Areas:

• Sales and Business Development
• Customer Relationship Management
• Product and Industry Knowledge

Responsibilities

• Build strong relationships with new and existing clients.
• Understand client's needs and provide tailored solutions to meet their requirements.
• Ensure high client satisfaction and address any concerns or issues promptly.
• Conduct thorough market research to identify trends, customer needs, and competitor analysis, providing insights for business development initiatives.
• Collaborate with cross-functional teams to develop comprehensive and compelling proposals that address client requirements and differentiate our services.
• Formulate effective sales strategies, including pricing, positioning, and go-to-market plans, to achieve sales targets and penetrate new markets.
• Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions that align with the company's objectives.
• Meet or exceed assigned sales targets and revenue goals.
• Identifyand target potential customers in the assigned market segment or geographical area.
• Generate leads through various channels such as cold calling, networking, and referrals.
• Prepare and deliver persuasive sales presentations to potential clients.
• Understand customer needs and requirements and provide tailored solutions to meet business objectives.
• Collaborate with the sales team to develop pricing strategies and proposals.
• collaborate with internal teams, including technical support, product development, operations, and marketing, to deliver comprehensive telecom solutions and to ensure seamless service delivery.
• Provide input and feedback to enhance product offerings and service quality.
• Participate in industry events, conferences, and networking opportunities to promote the company and establish professional connections.

Key Performance Indicators

• % Achievement of organisation client’s target
• % of revenue growth
• Achievement of sales targets and revenue goals.
• Number of new clients acquired and retention rate.
• Client satisfaction and conversion rate of leads to a closed deal
• Timely submission of sales reports and forecasts.
• Growth in the company's market share.
• Effectiveness in building and maintaining client relationships.
• Contribution to the development of new business strategies

Education Required

• A Bachelor's Degree in Business, Marketing or a related field is preferred.
• Training/certification in Telecom sales will be an added advantage

Experience:

• 2-5 years experience in Telecom sales.
• Proven experience in business development, sales, or a similar role.
• Track record of successful business development and sales achievements.
• Experience in building and maintaining client relationships.

Skills Required:

• Proven experience in business development or sales; preferably in the Telecom industry
• Excellent communication and interpersonal skills
• Strong negotiation and persuasive abilities
• Ability to build and maintain relationships with key stakeholders
• Good analytical and problem-solving skills
• Self-motivated and target-driven with a results-oriented mindset
• Proficient in using CRM software and other sales tools
• Ability to work independently and as part of a team; Customer-focused mindset with the ability to understand and address customer needs.

Knowledge Required:

• In-depth knowledge of Telecom products, services, and solutions; including market trends and key players
• Familiarity with sales techniques and practices Understanding of Telecommunication networks, technologies, and infrastructure
• Awareness of market trends, competitors, and emerging technologies in the telecom industry
• Bidding & Contracting; Retail Management; Operations Management; Understanding of standard processes, regulatory standards, etc.

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Key Responsibilities

• Attend to Customer’s Issues & resolve them in a timely & efficient manner.
• Coordination with Support Teams and ensuring customerissues are resolved efficiently and effectively.
• Raising, following up and closure Trouble Tickets
• Dispatch Invoices to Enterprise & Retail Customers as per the laid down process.
• Follow up for collections through timely reminders to Enterprise & Retail Customers,
• Ensuring Collections of receivables is achieved as per the set targets.
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Generate Sales Leads

Key Relationships

• HOD/CIO/MD of TecPoint Global Solutions
• HOD Business Development Department
• HOD Customer Care Department
• HOD Project Management Department
• Customers of TecPoint Global Solutions
• Vendors & Partners of TecPoint Global Solutions

Requirements

• Graduates in Marketing, Science, Business Administration or any other discipline may also apply
• NYSC Certified
• Must have 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Required Skills:

• Fair Knowledge of Telecom Technologies
• Internet Bandwidth & Leased Circuits
• Innovative Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills and Characteristics

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication
• Comprehensive knowledge of telecom products, services, and plans.
• Understanding of telecommunication networks, technologies, and equipment.
• Familiarity with billing processes and account management in the telecom industry.
• Knowledge of customer service principles and practices.
• Proficiency in using customer support software and tools.

Key Measures

• MTTR
• Network Uptime
• Customer Satisfaction Score (CSAT)
• Total Tickets & Closed Tickets per customer
• First Response Time (FRT)
• First Contact Resolution (FCR)