Jobs at Ascentech Services Limited

Job Description

• To facilitate periodic checks of the number of goods held in stock with standing orders.
• Analyze the aging of stocks & communicate to the line manager about obsolete Stock.
• To maintain the Warehouse Inventory Level in view of monthly operations.
• To verify all the last day stock taking activity (In/Out) & rectify the error if any.

Roles and Responsibilities

• Receive and record new stock as it comes in, and move stock into trucks or store shelves
• Create schedules, monitor stock levels at the warehouse, and replenish stock
• Focus on time, ensure every item of stock gets to its destination within the given lead time.
• Take adequate account of all products in the warehouse and ensure there are no shortages on shelves
• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
• Receive and process warehouse stock products (pick, unload, label, store).
• Perform inventory controls and keep quality standards high for audits.
• Keep a clean and safe working environment and optimize space utilization.
• Complete diary logs into inventory both manually (on stock cards) and into Inventory Software (Retail Planet) when applicable.
• Communicate and cooperate with supervisors and coworkers in achieving daily business goals.
• Follow quality service standards and comply with procedures, rules and regulations.
• Responsible for monitoring the usable life of stock items and inform the management of near expiration of goods.
• Responsible for on-time supply of goods to clients following FIFO/FEFO
• Ensure the maintenance of status Identification and the Traceability of stored Goods as per Quality System Procedures.
• Responsible for the physical quantity of the goods received and dispatched
• Ensure proper scheduling, record keeping, and inventory control.
• Ensure the required KPI is met and Warehouse Health and Safety regulations are adhered to.
• Perform any other duties as may be assigned by the Line Manager.

Qualifications

• A minimum of HND / B.Sc. in Science or Social Science related courses
• Well conversant with Excel as well as other Office applications.
• Minimum of 2-5 years’ experience in a similar role.

Requirements:

• Bookkeeping Inventory Management.
• Report writing and communication.
• Data entry, analysis and management.
• People management.
• Time Management.
• Ability to think quickly, logically and analytically.
• Excellent problem-solving skills.
• Attention to detail.
• Good Team player.

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Key Responsibilities

• Check-in on Member onboarding journey to identify blockages to approve the Member.
• Ensuring that Members are enabled to complete the signup process.
• Liaise with respective Teams and Partners to handle Member requests, open transactions, complaints, and issues to provide appropriate solutions and alternatives within the time limits and following processes; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Keep thorough and accurate records of Member interactions, process Member accounts and file documents
• Keep personal and financial information of Members and Company private and secure
• Develop and maintain a good understanding of Prospa’s products and services through training, knowledge and practicals in order to effectively provide product information/demonstration to prospective and new Members and colleagues when requested.
• Communicate with Members through different channels - calls, emails, Social Media
• Generate sales leads to drive positive company sales results through Telesales
• Meet individual and Team sales targets and call handling quotas
• Uphold the brand values of Prospa, including ensuring the standards and guidelines are adhered to.

Skills & Qualifications

• Graduate Degree
• 1-2 years minimum proven Member/Customer Support experience or experience as a Member/Customer Success Agent
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems/technology and practices, continually learning how to use them to deliver great Member care
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Has a notice period of no more than 2 weeks
• Fintech or FMCG experience
• Committed to continuous education through workshops, seminars and conferences
• Strong business sense and industry expertise
• High emotional intelligence and ability to adapt/respond to different types of Members
• Adaptable, and quick learner who can easily adjust to working in various Teams within the Sales Department