Fresh Jobs at Lorache Group

Major Deliverables

• First line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after sales device setup, installation, and configuration processes for new subscribers 3] Create a positive customer experience
• Assist / guide customers to handle different hardware and software application as required 5] Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices 6] Liaise with device & terminals unit, for all hardware errors & related replacement cases
• Document help desk tickets/resolutions, and maintain defective device inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Function/Domain

• Customer Service/Technical Support Group
• Reporting to Direct - Supervisor Technical Support Group; Functional, HOD
• Place of Posting: Nigeria

Qualifications

• HND/Graduate/Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience:

• 1 to 3 years in similar profile.

Essential Attributes:

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

Desired Attributes:

• Relevant Industry Experience, been on the front desk handling customers and team.

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Job Description

• Complete audits which are risk based and factually accurate in an efficient and effective manner;
• Identify the area of auditing and prepare audit calendar for the Financial year;
• Implementation of audit schedule by visiting respective units and carrying out audit as per schedule; Perform timely follow up of issues to ensure agreed actions have been effectively implemented;
• Identify, recommend and support operational improvements in Internal Audit’s own processes and tools;
• Keep abreast of and share knowledge of business developments and initiatives;
• Compliance with statutory policies and rules;
• Review of company’s financial statements and analyze the lack of process;
• To ensure timely preparation of MIS and various reports;
• Assess the effectiveness of internal controls, risk management and governance processes and identify control weaknesses;
• Recommend commercially balanced, risk based solutions to identified issues.

Job Requirements

• Qualified Chartered Accountant from ICAN or equivalent Qualification;
• 2-3 years’ Experience in Audit for Investigation and/or Risk based evaluation;
• Preferable in case of FMCG industry, but Other Industries, except Finance can be evaluated;
• Must be resident of Lagos.
• Proficiency in Excel, Word, PowerPoint is mandatory;
• Exposure in ERP [Specifically in Dynamics] will have added advantage;
• Interact with clients to help audit team efficiency;
• Assume responsibility for various segments of audits under supervision;
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative Attitude.

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Major Deliverables

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems.

Function/Domain

• Customer Service/Technical Support Group
• Reporting to Direct - Supervisor
• Technical Support Group; HOD
• Place of Posting: Nigeria

Qualifications

• HND/Graduate/Post Graduate in Electrical/Electronics/Computer/Communication InfoTech.

Desired Experience:

• 1 to 3 years in similar profile.

Essential Attributes:

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
• Device/Network level Troubleshooting.
• a. Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
• Desired Results: Relevant Industry
• Experience, been on the front desk handling customers and team.