Nail Salon Manager at Owens and Xley

Key Responsibilities

• Oversee daily salon operations
• Supervise staff to ensure that staff actively carry out their roles
• Attend to clients
• Handle and resolve all clients’ complaints
• Receive and document payments from clients
• Handle all incoming calls
• Daily check inventory and maintain the optimal reorder level
• Prepare reports and documentation.
• Ensure all beauty treatments/services meet the company’s standards
• Ensure the business environment is properly cleaned at all times
• Ensure that the work stations are properly maintained and are clean at all times

Requirements
Educational Qualification:

• OND / HND / BSc

Experience:

• 1 year experience as a Manager or similar executive role
• Experience in the beauty industry is a plus

Skills and Abilities:

• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Strong analytical ability
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service minded.
• Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.
• Excellent knowledge of MS Office (especially Excel and Word)
• Good organizational and multi-tasking abilities
• Customer service orientation
• Excellent IT and administrative skills.

Personal Attributes:

• Strong communication and people skills
• Problem-solving skills
• Pleasant, friendly, confident and have a good carriage
• Integrity and professionalism
• Smart, well-groomed and confident

Remuneration
N60,000 monthly