Aftersales Supervisor at Jubaili Bros Nigeria

JOB OVERVIEW

• The ideal candidate will conduct technical operations on both simple and complex systems and perform advanced mechanical, electrical or diagnostic tests.
• They may work independently or as part of a team to diagnose, assess, repair, or maintain company products, in accordance with service level agreements (SLAs) or specific requests.
• The candidate will be responsible for ensuring smooth operations and maintaining high levels of customer satisfaction.

Job Responsibilities

Supervise Team Performance

• Supervise the respective team of direct and indirect reports through contributing to effective recruitment, development, performance management, and succession planning.
• Maximize team performance and achieve sectional objectives.
• Ensure on-target achievement of team business objectives and staff performance objectives.

Manage Section Operations

• Contribute to the management of the section’s daily operations by holding meetings with the team.
• Provide expertise, enable teamwork, align processes, and ensure adherence to the service manual.
• Achieve high performance standards and meet established targets through transfer of knowledge and collaborative teamwork.

Maintenance Oversight

• Follow up on cases assigned by the Maintenance Supervisor by attending to major breakdowns and fault finding to resolve issues.
• Schedule random site inspections to check the quality of work done by the maintenance teams.
• Enhance the quality of maintenance work through quality improvement, fault finding, and problem solving.

Contract and Documentation Management

• Ensure timely and proper delivery of maintenance contracts, renewal letters, invoices, and other documents to customers.
• Submit documents by hand, collect payments, and signed documents to preserve the rights of both parties and minimize open dues.

Inventory Control

• Receive spare parts and accessories, verify them as per the request form for the daily schedule.
• Return unused items to the warehouse for better inventory control on items used in maintenance.

Customer Interaction

• Listen to customers' inquiries, considering their needs, suggestions, or complaints.
• Transfer these notes to the Maintenance Unit Supervisor (MUS) for the best response and processing.

Health, Safety, and Environmental Compliance

• Contribute to the management of departmental compliance to all relevant health, safety, and environmental requirements.
• Guarantee employee safety and legislative compliance with zero health and safety incidents recorded in the team.

Qualifications

• Academic Education
• University or Technical degree in Mechanics or Electrical Engineering (BSC, HND, OND, etc.).
• Operational Experience
• 7 to 10 years of experience in a similar industry.
• Managerial Experience
• At least 3 years in a supervisory role.
• Professional Qualifications
• Certifications such as NSE, COREN, etc.