Analyst - Ecosystem Development (Digital Services) at MTN Nigeria

Job Identification: 1645
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Ecosystem Development
Division: Digital Services

Job Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ digital content ecosystem
• Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant digital content ecosystem features, functionalities, platforms and systems 
• Ensure digital content ecosystem features, functionalities, platforms, and systems adhere to all MTNN and regulatory policies
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a digital content ecosystem perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Document, develop, implement, test, launch, and review digital content ecosystem features, functionalities, platforms and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – to guide management decisions and support the business planning process as may be required
• Develop, document and maintain the policies, procedures, and processes for the development of digital content ecosystem features, functionalities, platforms and systems using product concept documents, market requirement documents, feature descriptions, uses cases, storyboards, and data flow diagrams as may be required
• Execute tactics – including but not limited to enhanced/new business models, business requirements, features, functionalities, platforms and systems – to acquire customers and grow revenues and subscriptions to exceed targets as specified in the business plan
• Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new digital content ecosystem features, functionalities, platforms and systems for downstream and upstream customers
• Monitor digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary 
• Interrogate and understand downstream and upstream customers (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital content ecosystem features, functionalities, platforms and systems to identify new business opportunities
• Collaborate closely with the Digital Business Growth team to:
• Develop digital content ecosystem features, functionalities, platforms and systems that exceed identified/evolving customer expectations, needs, and priorities
• Implement digital content ecosystem features, functionalities, platforms and systems withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions
• Evaluate, maintain, communicate, and review an updated digital content ecosystem roadmap for Digital Services
• Provide advisory services to various business functions on how to translate customer expectations, needs, and priorities into compelling and relevant ecosystem features, functionalities, platforms and systems appropriate to market opportunities
• Solicit feedback from customers to continuously improve ecosystem experiences, journeys, and interfaces
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities for the digital content ecosystem 
• Collaborate with the Digital Business Growth team – if necessary – to develop and conduct training programs and technical support guides to introduce new digital content ecosystem features, functionalities, platforms and systems to internal and external stakeholders – as may be required
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners
• Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics

Education

• A First Degree in Engineering, Computer Science or any related discipline
• Certification or training in (Agile) Project Management will be an advantage
• Fluent in English

Experience:

• 3 - 7 years’ experience including:
  • A minimum of three (3) years working in a small- or medium-sized organization
  • Experience in product development, product life cycle management, and product performance evaluation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.