Analyst - Infrastructure Management at MTN Nigeria

Mission

• Develop, document and oversee the life cycle and maintenance of IT infrastructure components, including servers, database, backup, storage, and systems management components for MTNN in accordance with standard design specifications.

Description

• Create and direct adequate monitoring and alerting for complex virtual clusters (VMware, Oracle VM, Linux KVM) physical server, database, storage, backup infrastructure to detect anomalies and prevent service disruptions to the greatest degree possible
• Identify ways to streamline IT Infrastructure architecture documentation and align them to international best practice.
• Collaborate with Solution delivery and development teams to evaluate and identify optimal on-premise and cloud solutions.
• Coordinate, manage and conduct research studies around Big Data, Databases, Exchange, Backup, Storage and Microsoft business suites.
• Leverage ITIL technics to identify potential Infrastructure incidents and provide proactive and reactive solutions to mitigate disruption to services.
• Assist in maintaining Infrastructure software license compliance across servers (Physical/virtual), database, backup, storage, etc.
• Maintain an up-to-date inventory report for all IT Infrastructure assets (servers, storage database, backup etc.)
• Provide knowledge transfer to the IT Operations team by proactively bringing awareness of new IT Infrastructure changes, future roadmap initiatives and provide procedural documentation.
• Analyze IT Infrastructure needs from business units and deliver solutions for an integrated global IT infrastructure environment
• Lead interactions with partners and service providers to foster strong relationship and troubleshoot major issues, determine adequate support levels, and evaluates new offerings
• Monitor vendors and build progress until delivery
• Leverage expertise in overall infrastructure architecture to provide enhancements to existing products across server, backup, storage, database as well as direction for future capabilities
• Leads specific IT Infrastructure projects including the design, justification, and implementation of new technologies
• Develop an understanding of Infrastructure requirements and ensure Project “delivery” and “Quality” Key Performance Indicators are met
• Complete an analysis of business unit requirements, as it relates to technical infrastructure, and drive implementation. 

Education:

• First degree in Computer Science, Engineering, or any related discipline 
• Fluent in English 

Experience:

• 3 - 7 years of experience which includes:
• Hands-on experience across server, operating system, storage and system management products
• Experience working in a complex IT Infrastructure environment
• Experience in IT infrastructure architecture, data centers, servers, Database, Backup (NetBackup, Networker, Avamar), Storage, SAN Switch and networks
• Experience in platform migrations and upgrade of Infrastructure components e.g. Firmware, databases etc
• Experience with emerging technologies such as Cloud computing, Big Data, NoSQL & RDBMS databases, familiar with the following database technologies (MySQL, MongoDB, Cassandra, SQL Server & Oracle)
• Understanding of Agile project management methodologies.
• Good troubleshooting, analytical, communication, collaboration and presentation skills