Business Development & Relationship Management Officer – MFBs & OFIs at The Development Bank of Nigeria (DBN)

Job Objective and Summary

• Supports the development and implementation of strategies to ensure onboarding of new Participating Financial Institutions (PFIs) – Micro-Finance Banks (MFBs) & Other Financial Institutions (OFIs).
• Maintains excellent day-to-day relationships with existing PFIs (MFBs & OFIs) to achieve organizational goals.
• The principal objective of the role is client relationship management, business development, client acquisition, industry analysis, risk monitoring and mitigation.
• The role reports to the Business Development & Relationship Manager – MFBs & OFIs.

Core Responsibilities

Business Development & Relationship Management

• Initiates and develops relationships with Micro Finance Banks & Other Financial Institutions (MFBs & OFIs) for business growth.
• Manages information flow between PFIs (MFBs & OFIs) and the Bank.
• Monitors and reports on the performance of all MFBs & OFIs’ loan products, schemes and investments managed by the Bank, against monthly/quarterly/annual plans.
• Provides support in the development and implementation of efficient and effective customer service framework/guidelines
• Supports the achievement of business development targets for a segment of the market.
• Stays abreast of recent industry trends, identifies market opportunities and develops customer relevant propositions that drive key measures such as market share, revenue, profit and brand health.
• Develops and maintains detailed business plans for client projects.
• Works with the Business Development & Relationship Manager in developing timely solutions for client requirements.
• Conducts business reviews with clients on periodic basis.
• Contacts and follows-up on qualified MFBs & OFIs for new opportunities.
• Addresses customer issues/concerns in accurate and timely manner.
• Works closely with MFBs & OFIs to understand their business needs and to explore opportunities for growth.
• Provides business advice and consultancy to PFIs (MFBs & OFIs) in an effective manner.
• Maintains strong knowledge of Bank’s products, pricing, policies etc, so as to educate clients on benefits.
• Identifies present and future business development opportunities with new and existing PFIs.
• Maintains strong relationship with existing PFIs (MFBs & OFIs) for business retention.
• Maintains security and confidentiality of client information.

Competencies

Knowledge:

• Good working knowledge of financial procedures and applications
• Understanding of banking practice and related policy issues, their implications and applications
• Knowledge of credit administration, operations and management
• Knowledge of risk management

Technical Competencies:

Meeting Facilitation skills

• Good understanding of budget and cost management
• Application of P/C productivity tools such as Microsoft Word, Excel, PowerPoint etc.
• Excellent organisational and coordination skills
• Proficiency in the formulation and implementation of credit policies and regulations
• Proficiency in credit administration/supervision
• Excellent analytical skills
• Excellent credit analysis and appraisal skills
• Demonstrated competence in loans administration/account management
• Excellent communication skills (Oral & Written)

 Behavioural Competencies:

• Teamwork & collaboration
• Motivation
• Results orientation
• Interpersonal relationship ability
• Action planning
• Creativity/Innovation
• Responsiveness
• Excellent administrative ability

Qualifications

Educational Qualifications:

• A bachelor’s degree in Economics, Business Administration, Banking and Finance, Accounting, Finance and Administration or any related field.
• A post graduate degree in business or development finance related field or management is an added advantage.

Professional Qualifications:

• Membership of a professional business-related institute such as ICAN, CIMA, CPA, CIBN etc. is an added advantage.

Experience:

• Minimum of 3 years working experience in a financial institution /development agency is required.