Case Management Officer at Transculuural Psychosocial Organization (TPO)

Key Responsibilities

Individual Case Management:

• Identify and receive referrals regarding individuals and families with specific needs who are detected during registration, psychosocial, outreach and other activities.
• Conduct household visits and centre-based interviews to assess the needs of individuals and families.
• Provide information to individuals and families about their rights and entitlements, including what services are available (including beyond the scope of services provided by TPO).
• Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
• Offer individuals and families’ choices and options, including seeking out alternatives when the needed services are not available, and actively involve individuals and/or families in decision making that will affect them.
• Assess risk and support individuals and families to understand risks relevant to their situation.
• Link individuals and families with support groups and networks, and other community-based resources, as appropriate.
• Directly provide psychosocial counselling and support the coordination of provision of services by other specialised service providers in accordance with the needs of individuals and families.
• Ensure appropriate monitoring, review and follow up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Determine if and when it is appropriate to discontinue follow up to individuals and families (case closure).
• Be accountable to individuals, families and communities for the services they provide.

Data management and reporting:

• Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.

Coordination and representation:

• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies
• Provide feedback of actions taken to other agencies, when necessary and appropriate considering confidentiality requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.

Qualifications/Experience

• University Degree in Law, Human Rights, Refugee Studies, Social Sciences or other related discipline
• Knowledge of Hausa or Kanuri is a must
• Relevant professional experience of three (3) years, preferably in emergency and/or development context
• Prior experience or familiarity with persons of concern (including internally displaced persons and refugees-returnees) would be a distinct advantage
• Prior experience or familiarity with NGO sector would be an advantage
• Knowledge of international protection and human rights legal standards Knowledge
• skills and experience in community development and mobilisation.
• Experience in conducting training needs analysis/assessments and developing training programs for a broad range of audiences from different institutional levels.
• Excellent interpersonal and problem-solving skills, creativity and flexibility.
• Excellent spoken and written English and relevant computer skills.
• Full respect for client/organization confidentiality.
• Demonstrated interpersonal skills and respect for people with special needs and other vulnerability.
• Ability to work in a multicultural context as a flexible and respectful team player.
• Excellent Report writing skills.
• Excellent analysis and reporting skills.
• Excellent communication and organization skills.
• Punctuality and respect for applicable rules and procedures.
• Ethical and transparent decision-making.
• High regard toward preserving confidentiality of work-related information and data;
• Excellent knowledge and understanding of local communities and customary rules; Independent work, i.e., with minimal supervision and under pressure
• Self-motivation, goal/result-orientation and teamwork
• Flexibility, creativeness, tolerance and maturity.
• Computer/IT literacy (OS Windows/Vista/Linux, MS Office, Internet etc)

Desirable:

• Knowledge of local languages
• Experience in management of a team
• People of those locations are highly encouraged to apply
• Experience in designing and facilitating training sessions
• Understanding of the regional dynamics of the conflict
• Experience in working in an insecure environment