Client Experience Analyst at Vendease

Job Description

• Acting as the leading point of contact for all client relations - requests, orders, complaints etc. anticipating the client’s needs, and working with all support teams within the company to ensure that they are met.
• Analysing customer feedback on product ranges and new releases as well as preparing reports.
• Keeping informed of industry trends and new CRM technologies.
• Convert new customers to genius clients (genius clients are able to make orders only using the platform).
• Track and monitor customer experience across online and offline channels, devices and touch points.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Tracking and monitoring client order trends and building lasting relationships with clients to inform product development and optimization.
• Complete sales transactions or ensure issue resolution in a timely manner.
• Work in collaboration with other teams to contribute directly to growth.

Qualifications

• A minimum of 2 years of work experience in Client Service Management.
• Proven track record in relationship management, b2b sales and client retention.
• Extensive experience in gathering and interpreting customer experience information
• Excellent interpersonal skills and a client-centered approach.
• Excellent numerical, communication (verbal and written)  and people management skills.
• Tech savviness and a willingness to work with/sell SaaS.
• Proven track record of successfully managing customer relationships.

Additional Information

• Competitive Salary
• Health Insurance
• Hybrid work terms
• Quarterly performance bonus
• 13th month
• Company-sponsored trainings