Client Relations Officer(Lagos) at Soteria Eye Clinic

Essential Duties and Responsibilities

• A client relations officer is responsible for making customers feel welcome.
• Their work is usually performed in the client relations of an organization.
• They are the first business contact that a person will meet at our business.
• Their primary responsibility is to greet incoming customers, check them into our system and make sure that they are dealt with ASAP by the appropriate department, also deal with general enquiries and answer any complaints they might have.
• It is the job of the client relations staff to make sure that the customers are taken care of and are made to feel welcome during their visit to our clinic and leave with the satisfaction, that they would like to come back again.
• The Client Relations Officer must make sure of this, or else the customers may not return if they experience poor service.
• Another duty of the client relations staff is to receive any phone calls or packages that come in and relay them to the appropriate department.
• Client relations staffs are responsible for presenting an image of the company, so it is important that a Client relations Officer has a wide variety of skills to assist customers.

Duties

• Greet and welcome guests as soon as they arrive at the clinic
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, questionnaires and brochures)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying and arranging for courier pickups, where necessary.
• Greet and welcome guests as soon as they arrive at the clinic
• Provide basic and accurate information in-person and via phone/email
• Enlighten patients about our free eye check-ups and persuading them to come have their eyes checked.
• Welcoming patients into the clinic, getting personal details from them and registering them.
• Assigning new patients to doctors after registration and redirecting them to the procedure room and consulting room.
• Ensure to send messages to patients to remind them of the appointment dates.
• Sending reports to management daily.
• Ensure to work with other departments to facilitate the smooth running of the clinic.
• Follow-up on patients who have finished test procedures and ensure they see an optometrist.

Other Duties:

• The marginal functions of this position have not been included.
• This job description in no way implies that these are the only duties to be performed.
• An employee will be required to follow any other job-related duties required by the manager or supervisor.

Requirements / Skills Required

• Interested candidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.
• Must be a people person
• Welcoming, friendly and helpful.
• Efficient and professional (after training of course).
• Excellent Communicators.
• Good at administrative tasks.
• Calm and efficient in all situations.
• Well organised, with the ability to multi-task.
• Eye for details.
• A people person, with tact and sensitivity.
• Ability to think quickly and come up with solutions to on the spot problems.
• Smart in appearance.
• Knowledge of the Clinic and all its facilities.
• Ability to speak a different language (Advantage).