Client Support Officer at Owens and Xley

Location: Lekki / Ikoyi - Lagos

Responsibilities

• Answer incoming calls and emails efficiently and effectively
• Keeping a seamless appointment system
• Providing excellent & exceptional customer service
• Provide accurate answers and develop professional relationships with ongoing customers and vendors
• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Oversee the sorting and distribution of incoming mail
• Collaborate with the immediate team and other company departments to ensure overall customer satisfaction and timely resolutions
• All other duties as assigned.

Required Skills & Qualifications

• B.Sc. or HND in a related field.
• 2 years’ experience in a similar role.
• Professional certification in Customer service is a plus
• Effective communication and strong listening skills.
• Exceptional customer service skills.
• Must be patient and courteous.
• Must have the ability to multitask and prioritize
• Excellent organizational and analytical skills
• Must be efficient/meticulous
• Excellent oral and written communication skills.
• Have a passion for exceptional service.

Salary
N70,000 - N80,000 monthly.