Community Manager at Co-Creation Hub (CcHUB) Nigeria

Job Description

We are recruiting a Community Manager who will oversee and create innovative & exciting methods to engage and manage the Community of the Creative Economy Practice at CcHUB.

As Community Manager, you will lead engagement with community(ies) of Creative Economy stakeholders including creatives/creators and experts, sector support organizations like hubs, associations and collectives, service providers and freelancers, employers, business owners etc.

In this role, you will manage the daily operations of the Creative Economy community ecosystem, as well as build models, metrics of success, and growth strategies, ensuring the long-term success and growth of the community.

• Fostering a sense of community by building relationships with the community across a range of stakeholder types.
• Stimulating engagement by interacting with followers and the Creative Economy audience.
• Responsible for developing the content and communication strategy across all social media channels, and communities.
• Understand the online user experience and consumer journey and suggest improvements to how we better engage with our audience directly.
• Liaise with the Communications Unit to monitor analytical reporting in line with KPIs.
• Organise and execute key community engagement events
• Analyze the effectiveness of our engagement and social media campaigns to shape the next wave of activity.
• Ensure all communication and tone of voice are consistent with our brand identity.
• Measuring the interaction level with the community; Monitoring and answering questions, comments, and community queries in a timely manner
• Monitoring the success of campaigns and analyzing community and social media data
• Preparing detailed weekly and monthly reports on social media and community activity; Monitoring and registering the increase or decrease in the follower volume; and tracking users’ interactions, such as likes, comments, and shares by employing analytic tools.
• Overseeing the publishing of relevant content, such as blog entries, on a regular basis and the relevant impact on the audience across hubs
• Staying up-to-date on social media tools and best practices.

Qualifications

A keen understanding of

• How Creative Economies work and how the communities in the sector operate
• Tools and strategies that enhance community engagement both online and offline
• Project management to effectively manage and deliver multiple projects

Successful candidate will have the following experience

• Bachelor’s Level or Equivalent in communication, English, journalism, marketing, or a related field.
• A keen understanding of how to create and sustain active communities in person and online
• 3-4 years of social media marketing/content and campaign management experience to deliver against clear metrics for engagement.
• 3+ years in social community management including Facebook, Instagram., LinkedIn, X, Telegram, WhatsApp, and YouTube are essential.
• A strong grasp of project management to successfully oversee and deliver multiple initiatives simultaneously.
• An understanding of community engagement and how to meet the needs of the community.
• An understanding of tools and strategies that enhance community engagement both online and offline.
• At least 3 years of understanding of community networks and - design, functionality, and strategy.
• Wide knowledge of digital marketing methods - including content marketing, social media, and online advertising.
• Proficiency in Google Analytics.
• Organisational skills to handle multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
• Experience of working in a large, complex organization with extensive stakeholder management experience
• Knowledge of marketing trends and techniques.