Community Manager at Salt House

Responsibilities

• Develop and implement community engagement strategies to increase brand loyalty and drive community growth.
• Manage and moderate online communities, including social media channels, forums, and online platforms.
• Interact with community members, respond to inquiries, comments, and feedback in a timely and professional manner.
• Foster a positive and supportive community environment by encouraging meaningful discussions and resolving conflicts.
• Create and curate engaging content to promote community participation and drive user-generated content.
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and address community needs.
• Monitor and analyse community metrics and provide regular reports on community growth, engagement, and sentiment.
• Stay up to date with industry trends and best practices in community management and incorporate them into community strategies.

Requirements

• Proven experience as a community manager or in a similar role.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build and maintain relationships with community members.
• In-depth knowledge of social media platforms, online forums, and community management tools.
• Familiarity with analytics tools to track and measure community engagement.
• Creative thinking and the ability to develop innovative community engagement strategies.
• Strong problem-solving skills and the ability to handle and resolve conflicts.
• Attention to detail and the ability to manage multiple tasks and priorities.
• Passion for the brand and the ability to convey its values and mission to the community.

Education and Experience:

• Bachelor's degree in marketing, communications, or a related field (preferred).
• Proven experience in community management.
• Familiarity with relevant industry tools and platforms— Microsoft 365, Zoho, Mailchimp, Social Media Platforms etc.