Computer System Technical Support at PG Consulting Limited

Summary of Job Responsibilities:

• Provide technical support for clients experiencing hardware, software, and network issues.
• Monitoring equipment performance and developing preventive maintenance measures.
• Conducting quality assurance and safety checks on all equipment and providing recommendations about new features and products improvement.
• Monitoring and maintaining computer systems, networks, manage and resolving service request tickets.
• Promptly following up on service requests and providing technical support for equipment end users
• Setting up, installing new IT equipment, configuring operating systems, diagnosing and fixing network, hardware, or software challenges.
• Managing data back-ups and managing risk to avoid network and system external threats.

Qualifications and Skills:

• Minimum 5 years experience in providing IT technical or engineering service support to an organization.
• Ability to multi-tasked, handle multiple requests, manage competing priorities without being overwhelmed.
• Degree in computer engineering, computer science or similar.