Conversational Expert at Vennote Technologies Limited

Description

• Are you an experienced Conversational expert with strong technical skills in crafting an exceptional chatbot experience. We are seeking a talented Conversational expert who is passionate about conversational AI and eager to shape the future of customer interactions.
• You will be responsible for developing and refining chatbot conversational flows and dialogue to ensure engaging and informative interactions.
• If you have the ability to innovate, multi-task, and work in an agile environment? Then, join our team for Product Development and Projects Implementations in Lagos Nigeria.
• This is a full-time Hybrid position.
• The position requires individuals who enjoy challenges, prioritize, meet deadlines, and have a collaborative work ethic and teamwork spirit working with our team of Solution Architects, NLP Engineers, Speech Scientists, Front and Backend Developers, Analysts, and Project Managers.

We have:

• A state-of-the-art, highly innovative Product platform that we continuously expand/improve to maintain our leadership
• A team of seasoned experts to collaborate with.
• An open mind to new technologies, methodologies, challenges, and innovation.

Responsibilities

• Develop and refine chatbot conversational flows and dialogue to ensure engaging and informative interactions.
• Conduct in-depth user research and analysis to understand user needs, preferences, and pain points.
• Create and maintain a comprehensive chatbot knowledge base, ensuring accurate and up-to-date information.
• Collaborate with designers, developers, and other stakeholders to build a seamless chatbot experience.
• Test and evaluate chatbot performance, identifying areas for improvement and optimization.
• Stay up-to-date with the latest advancements in conversational AI and chatbot technology.
• Contribute to the development of chatbot personality and tone of voice.
• Analyze chatbot data to identify trends and opportunities for improvement.

Qualifications

• Proven experience in conversational design, scriptwriting, or related field.
• Strong understanding of natural language processing (NLP) and its applications in chatbot development.
• Excellent communication and interpersonal skills.
• Ability to think creatively and solve complex problems.
• Strong attention to detail and accuracy.
• Experience with chatbot platforms or development tools (preferred).
• Knowledge of user experience (UX) design principles.

We Offer

• An attractive remuneration package
• Comprehensive health Insurance plan
• Continuous learning/training in new technologies and products
• A great environment to work in, excel and progress professionally