Coordinator - Change Management at MTN Nigeria

Job Identification 1171

 Reports To: Manager Service Transition

Division: Information Technology

Description

• Provide change management strategy, change process design and project integration guidance and expertise for the overall change management effort and/or individual initiatives within a given project.
• Recommends needed adjustments to the change system, as appropriate
• Coordinate and attend change control board meeting
• Conduct organizational assessments to determine the current readiness and capability for change.; Assess Organizational Design impacts during the change process
• Prepare detailed stakeholder analysis dependent on the complexity of the change and the stakeholders that it may impact.
• Align change management methods for a given project with other MTN change initiatives, where applicable.
• Acts as the primary point of reference for questions and complaints about the Change management process
• Coordinate, convenes, and facilitates change review meetings and maintain a schedule of approved and tentative system changes
• Verify the completeness and timeliness of changes entered into the change management system and follows up on non-compliant changes made outside the change management process
• Update and ensure the on-going data integrity of the change management database; process and maintain change processes documentation
• Assemble and maintain change history records; prepare statistics and trend reports for use in review of the change management process
• Resolve change management scheduling conflicts and deviations according to established practices and escalate when precedents are unclear or unavailable
• Measure and review progress toward goals. Ensure regular status checks of the change strategy and change process, conditions for success, the well-being and receptivity of the organization, and any other factor impacting the success of the change.
• Coordinate, convene and facilitate major incident and problem review meetings
• Manage Stakeholder and manage and coordinate changes within stipulated timeframe and ensure change  records are logged, tracked and post implementation done.

Education:

• First degree in Computer Science or an IT equivalent degree
• Foundation Certificate in ITIL3 or 4 – IT Service Management
• Practitioner certificate  in IT Service Management will be an added advantage

Experience:
3-7 years of experience which includes;

• Minimum of 2 years’ experience in IT Change Management
• One Project management Experience
• Crisis Management Experience
• Experience working on a range of service providers
• Understanding of service delivery and service support environment