Coordinator, Facility at eHealth Systems Africa

Purpose of the position

• The Coordinator - Facility will work with and be supervised by the Associate Manager, Operations Engineering.
• The Coordinator - Facility role is to ensure the effective management of the office operations and facility. 
• Provides clear objectives to team members and offers support as needed. Monitors facility staff timekeeping and various leaves. 

What you’ll do 
To perform this job successfully, the Coordinator - Facility must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Supervises and assures effective operation of organization’s office/residential building and other related property and grounds.
• Serves as the primary contact with staff, members and clients for a specific facility and other related property and grounds.
• Supervises facility support employees. Provides clear objectives and offers support as needed.
• Ensures compliance with safety and security policies and processes at all times.
• Maintains a secure environment by keeping lock and access information confidential and complying with regulations.
• Distributes and retrieves access cards and keys to facility staff members.
• Ensure effective management of member/guest registration, visits and events.
• Promptly respond to requests from members/guests while ensuring compliance with rules and regulations
• Ensures scheduled maintenance is carried out on facility and equipment in a proactive manner to prevent failures or premature wear and tear. This is essential to ensure continuous operation of the facility.
• Conducts regular facility (and related property and grounds] and equipment inspections to assure effective operation and maintenance.
• Identifies areas for improvement in facility management and brings to the attention of Associate Manager, Program Operations.. 
• Responds to complaints regarding facility from staff members and/or clients in a timely manner (i.e., regarding lighting, building temperature, equipment failure, etc.).
• Sets up appropriate office space for new employees.
• Ensure the facility is adequately stocked with essential supplies and maintain an efficient re-ordering system to prevent stock-outs.
• Maintains facility supplies and facility services. Arranges timely repairs, as necessary.
• Maintains accurate records and generates a variety of reports utilizing spreadsheets and databases.
• Ensures all inputs needed for the periodic procurement plan are provided in a timely and efficient manner.
• Provides timely periodic reports regarding facility management tasks and activities in a timely and efficient manner
• Responsible for performing any other duty  assigned by Management.
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to policies and procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

• Minimum of Bachelor’s degree or HND from college or university in Architecture, Quantity Surveying, Building Technology, Estate Management, Facility Management, Business Management and Project Management or relevant areas is required.
• Minimum of Four (4) years prior experience in facilities management in a large corporate setting, NGO or related industry or an equivalent combination of education and experience.
• The post holder will be required to work effectively under pressure, be resilient and able to work in a busy, challenging and rapidly changing and insecure environment. Will also be expected to work through late hours and weekends quite frequently..
• Excellent customer service communication skills.
• Ability to motivate others, delegation, and timely/quality decision making.
• Excellent interpersonal, communication and organizational skills.
• Ability to communicate, interact and influence effectively at all levels within the Organization.
• Must have the ability to manage conflicts and resolve problems effectively.
• Action oriented and resilient in a fast-paced environment.