Customer Conversion Officer at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Responsibilities

• Tracking pending loan requests and following up with the Field Credit Officers to ensure the loans are disbursed
• Engaging customers who have begun the process but have not completed the KYC update process to discover their challenges and help them walk through it
• Assigning customers who have indicated interest to Field Credit Officers and follow through on their requests
• Provide accurate, valid and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up on customers to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies

Qualifications

• A minimum of a B.Sc/H.ND in any business related discipline
• A minimum of 2 years experience in credit risk or field verification is an added advantage

Relevant Skills

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance