Customer Experience Centre Agent at International Breweries

Job Requisition ID: 30041622

Purpose

• The Key Purpose of this role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key outputs and Responsibilities
KPIs:

• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contractibility, Effectiveness, Coverage, Zero Purchase customers)

Take Orders & Promote Products:

• Record Orders
• Promote Products in support of the district promotions plan
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

• Process Customers Complaints
• Minimize full beer returns
• Adhere to Beer Quality standards and procedures.
• Manage Internal customer processes

Work In Teams:

• Contribute to Teams and Self development
• Communicate effectively in the workplace

Qualifications & Experience

• 2-3 Years’ experience in Customer experience, Call handling, Sales or similar role
•  Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word, and PowerPoint)
• Proficiency in the use of Salesforce/S4Hana
• Related Certification is an added advantage.
• Positive Attitude
• High Level of energy
• Good interpersonal skills
• Creativity and Innovation
• Fluency in English and/or other local dialect
• Clear Communication Skills
• Analytical Skill/ Problem solving Skill
• High Level of adaptation

Traits & Competences Required:

• Positive Attitude
• High Level of energy
• Good interpersonal skills
• Creativity and Innovation
• Fluency in English and/or other local dialect
• Clear Communication Skills
• Analytical Skill/ Problem solving Skill
• High Level of adaptation