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Our company specializes in helping organizations build competence in their employees through training. We do this both in the classroom and via our e-learning platform that comprises a learning management system and content of numerous quality courses.
Based in Lagos, we are looking for a Customer Relationship Officer. This role sits at the very core of our business and is arguably one of the most important. The individual in our Customer Relationship Officer role will play an integral role in maintaining and developing the business and its relationship with customers. It is a demanding role but offers great potential for job satisfaction and reward.
Day to day, the individual is responsible for being the main source of contact for customers, responding to phone calls and emails whilst also being proactive in contacting customers regularly to maintain relationships, influence revenue and explore new opportunities for our company.
It is essential that our Customer Relationship Officer possesses excellent customer service skills and organizational skills in addition to excellent communication skills to achieve goals in maintaining customer relationships.
This is not a sales role, but the successful candidate will be expected to take advantage of every opportunity to sell and be involved in sales-support activities.
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