Customer Service / Administrative Officer at Fosad Consulting

Job Description

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Provide accurate, valid and complete information by using the right methods/tools
• Update customer information in the customer service databases during and after each call
• Maintaining updated knowledge of company products and services
• Adhere to credit policy and other guidelines
• Carefully analyse data and produce clear and objective reports
• Work closely with other departments during the customer onboarding phase
• Coordinate with other team members working on the same account to ensure consistent service
• Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan
• Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution
• Other duties assigned by management.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 2 years work experience.