Customer Service Agent at Zip International Limited

We are looking for a skilled Customer Service Agent to join our team and provide exceptional service to our users.

Responsibilities:

• Respond to user inquiries through various channels such as phone, email, and social media
• Provide accurate and timely information about our services and products
• Resolve user complaints and issues in a professional and courteous manner
• Escalate issues to the appropriate team members when necessary
• Maintain accurate records of user interactions and transactions
• Collaborate with other team members to improve customer service processes and procedures

Requirements:

• At least 2 years of experience in customer service
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Familiarity with Islamic finance is a plus
• Must be a Muslim
• Proficient in the use of Microsoft Office applications