Customer Service and Ecommerce Assistant at Transsion Holdings

About the job

• The Customer Service and Ecommerce Assistant will be responsible for managing customer inquiries, processing orders, and supporting the overall ecommerce operations.
• The ideal candidate is customer-focused, highly organized, and possesses strong communication skills.

Customer Service:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Provide product information and assistance to customers.

Order Processing:

• Process online orders, returns, and exchanges efficiently and accurately.
• Coordinate with the warehouse and shipping departments to ensure timely order fulfillment.
• Monitor and manage inventory levels, updating product listings as needed.

Ecommerce Support:

• Assist in maintaining the ecommerce website, including updating product descriptions, prices, and images.
• Support the implementation of ecommerce marketing strategies, such as promotions and discounts.
• Analyze ecommerce performance data and provide insights and recommendations.

Administrative Tasks:

• Maintain accurate customer records and documentation.
• Prepare and distribute order confirmation and shipping emails.
• Assist with other administrative duties as needed.

Qualifications

• Proven experience in customer service, ecommerce, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.