Customer Service / Front Desk Officer at Brenhazy Limited

Responsibilities

• Greet, welcome and attend to guests
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules etc.)

Qualifications

• University Degree or equivalent; additional qualifications will be a plus
• 2-3 years working experience in Customer Service or relevant roles

Requirements & Skills:

• Efficient time management skills
• Exceptional interpersonal skills
• Ability to work with different groups of people
• Proficiency in computer programs
• Proven experience as front desk representative, agent or relevant position.
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation.