Customer Service Officer at FEZ Consultants

Job Description

• Answering phone calls in a polite and professional manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Collating and sending weekly reports.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Ensure that customers’ refunds are done within 24- 72 hrs.
• Ensure that customer’s response time must not exceed 10 minutes.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Responding to customer service issues in a timely manner.
• Manage large amount of incoming phone calls.

Requirements

• Candidates should possess a Bachelor's Degree or HND qualification with 2 - 5 years work experience.