Customer Service Personnel/ Operations Executive at Elvaridah

Job purpose

• The role is an encompassing and evolving role which will involve administrative management, customer service and brand management. The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Duties and responsibilities

• Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Respond to customer inquiries about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Inventory management and stock taking.
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
• Building brand awareness and increasing brand value and profitability.
• Increasing product sales and market share.
• Collaborating with different teams such as marketing, creative, legal, etc.
• Ensuring that messaging and marketing activities are aligned with brand and company values.
• Develop strong customer relationships in order to generate high volume of prospective clients

Qualifications include:

• Graduate Degree in Management, Social Sciences, Operations
• Minimum of Two years of related work experience

Competencies

• Innovative and analytical mind set
• Computer literacy and ability to use Office Applications
• Ability to relate well with people with a view to converting leads
• Great communication skills (Verbal, Presentation)
• Smart, Critical, strategic and creative thinking