Customer Service Representative at Ascentech Services Limited

Our Client a fintech company is searching for a dynamic Customer Service Representative to join our multi-talented team and assist our members in achieving their goals.

Location:
Lekki, Lagos.

Responsibilities

• Maintaining a happy, empathic, and professional attitude toward clients at all times.
• Responding to client inquiries as soon as possible.
• Using numerous avenues to communicate with customers.
• Recognizing and addressing client complaints, open transactions through an effective resolution process using slack.
• Thorough knowledge of company products so you can provide information to new and prospective clients.
• Process orders, paperwork, applications, and requests.
• Recording customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with coworkers.
• Providing comments on the customer service procedure' efficiency.
• Taking charge of a group of junior customer care reps.
• Attend training and seminars.
• Ensure that customers are satisfied and that excellent customer service is provided.
• Collect customer feedback and share it with the appropriate parties.

Requirements

• Minimum of 2 years of sales and business development experience, especially in the banking or fintech Sector.
• Problem-Solving skills with excellent written and oral communication skills.
• Strong attention to detail, result-oriented and creative skills.
• Good analytical skills with customer service, telemarketing, and customer experience.
• Ability to start up projects from scratch.
• Ability to work alone in solving problems.
• Enjoy working in a fast-track career path.
• English and other Nigerian languages fluency.
• Meeting up with Deadlines.
• Willingness to work weekends, holidays, and shifts outside of regular business hours.