Customer Service Representative at Gosub Limited

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
• In this role, you will be responsible for handling customer inquiries, complaints, and providing information about our products and services.
• You will work closely with our sales, marketing, and product development teams to ensure that our customers receive the best possible experience.

Responsibilities

• Responding promptly and professionally to customer inquiries via phone, email, and chat
• Investigating and resolving customer complaints and issues in a timely manner
• Keeping accurate records of customer interactions and transactions
• Communicating and coordinating with internal departments to ensure that customer needs are met
• Continuously develop and maintain knowledge of products and services to provide accurate information to customers
• Identifying and escalating priority issues to the appropriate department
• Participating in team meetings and training sessions to improve customer service skills and knowledge
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Requirements

• Minimum of Bachelor's Degree and Second Class Lower in a relevant field.
• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office and other relevant software.
• A positive attitude and a commitment to delivering exceptional customer service

Salary
N100,000 / month.