Customer Service Representative at Gosub Limited

Job Description

• We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels.
• Provide product and service information to customers.
• Respond to customer complaints and resolve issues in a timely and effective manner.
• Process customer orders.
• Collaborate with other teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.

Requirements

• Candidate must possess at least a Bachelor's Degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Experience working in a customer-focused environment.
• Ability to work independently and in a team environment.
• Flexibility to work in shifts, including weekends and holidays.
• Candidate must be a resident of Benin City.