Customer Service Representative at Mamacare Limited

Job Summary

• Mamacare is a one-stop retail store involved in the sales of baby products and wears. In the Customer Service Representative role, your primary function is to provide excellent customer service through the provision of the company’s products and services.

Duties / Responsibilities

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
• Sell and receive cash and record properly and enter into the Point-of-Sale system (fine count all monies received and given out).
• Register new customers quickly and efficiently in the Point-of-Sale system.
• Promote all products and services.
• Upload company products on the company’s website and e-commerce platforms
• Complete all product and service transactions in the Point-of-Sale system.
• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
• Reconcile cash float at the completion of the shift.
• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
• Understand and implement all procedures relating to Recordable Transactions.
• Extensive understanding of all company policies and procedures.
• General office duties and proper use of all office equipment.
• Daily maintenance and upkeep of the store.
• Successfully, open and close the store and complete all paperwork accurately.
• All other job-related duties as directed by Management

Requirements
Minimum Qualification:

• OND /HND

Experience:

• 1-2 years of customer service and cash handling
• Experience Level: Entry level.

Required Skills:

• Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
• Job Knowledge
• Customer Service Orientation
• Sales Focus
• Problem Solving
• Accountability
• Strong Communication skills.