Customer Service Representative at Radix Capital Partners Limited

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Contribute to team effort by accomplishing related results as needed
• Ensure customer satisfaction and provide professional customer support.
• Act as the company's Janitor.

Qualifications and Experience Required

• OND / B.Sc. in any of the disciplines such as (Marketing, Business Administration).
• 3 years of Relationship Management experience.
• Strong grasp of Microsoft Office (Excel, Word etc.)
• Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
• Ability to multi-task and work closely with individuals from a broad variety of backgrounds