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We are building an ecosystem that simplifies how businesses accept payments, make payments and manage operations. This journey started in 2016 with simplifying access to financial services using "Kudi.ai" a chatbot integration that responds to financial requests on social apps.
It then morphed into powering a community of independent b...
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As the Customer Success Associate, you will be the first contact our agents and users make with nomba. You will be responsible for ensuring that our agents/users have a seamless support experience over the phone, live chat and emails. This includes handling incoming issues and working with other teams to troubleshoot problems. You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.
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About the Position
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