Customer Support Representative at OPay

Job description:

• Tracking customer experiences across online and offline channels, and touchpoints
• Collaborating with internal teams to enhance customer experience and brand awareness
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Documenting processes and escalating customer issues, as well as customer compliments and complaints.

Requirements:

• B.Sc / HND/ OND
• 1-2 years experience as a Customer support representative
• Good oral & written communication skills