Digital Banking Officer at Good Neighbours Microfinance Bank

Job description

• Monitor competition and keep abreast of the channel service developments.
• Design and implement strategies to drive revenue on all channel.
• Support the implementation of new projects and change requests related to digital banking services.
• Collaborate with cross-functional teams to develop effective campaigns and improve existing services.
• Identify and pursue new business opportunities for the bank's digital banking products, including partnerships.
• Develop and implement a customer acquisition strategy that supports the bank's growth targets.
• Create and execute campaigns across various digital channels to drive customer acquisition, using data to measure effectiveness and optimize campaigns.
• Develop operating procedures for digital banking operations.
• Monitor, report on key metrics and performance indicators for customer acquisition initiatives, and use data to inform decision-making and optimize performance.
• Limit and reduce risk exposures by monitoring digital transactions and customer activities for potential fraud or security breaches.
• Maintain a good working relationship with the internal and external customers to enable improved service levels and deliverables.
• Compliance, awareness and understanding of the regulatory framework, requirements related to data protection, AML, electronic payments etc.
• Ensure the provision of ongoing training and development to all employees.
• Carry out any other task as required by the management.

Job Requirements/Skills

• Bachelor’s degree in Banking & Finance, Computer Science or related field.
• Minimum of 3 years’ experience in digital banking in a reputable financial institution.
• Certification in Digital Banking, Cybersecurity would be an added advantage.
• Familiarity with Core banking software and digital banking platform.
• Excellent IT & Data Analysis Skills.
• Knowledge of Financial Regulations.
• A team player, customer-centric and problem solving skills