Field Support Engineer at Alfred & Victoria Associates

Department: Technical

Responsibilities

• Track and repair signal outages on Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
• Ensure sites are attended to within SLA.
• Update dispatch with accurate information pertaining sites and customer feedback
• Ensure quality is attained with reference to industry standards.
• Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
• Maintain integrity including management of customer premise, company Image and phone etiquette.
• Share feedback on issues pertaining to the network and customer experience.
• Share relevant information with relevant teams including addresses, gaps and network issues
• Respond to customer inquiries about products, work operations, etc. during field contacts.
• Produce and maintain all records related to the assigned tasks
• Perform preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices.
• Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc

Qualifications, Skills & Competencies

• First Degree in a relevant field of study.
• Minimum of 5 years' experience in the design and construction of Fiber Optic Networks, including 2 years of experience at various levels of project management .
  A comparable amount of training, education and experience may be substituted in lieu of some of the minimum qualification
• Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
• Considerable knowledge of design and construction practice on GPON fiber optic networks
• Good knowledge of equipment and technologies like:
  • Ethernet access networks (VLAN bridging, cross-connect)
  • Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
  • Measurement equipment's (protocol emulators, traffic generators, protocol analyzers)
• Ability to operate an OTDR to troubleshoot and test fiber optic cable.
• Ability to troubleshoot large GPON network with minimal supervision.
• Thorough and complete knowledge of rules, regulations, policies and procedures applicable to electric and communication industry, and the ability to apply them in day-to-day engineering situations
• Considerable knowledge of local and state permitting agencies codes and regulations
• Considerable knowledge of other office software, such as Microsoft Word, Excel and Access.
• Ability to write technical specifications
• Extensive knowledge of creation of fiber optic paths and calculation of loss budgets.
• Considerable ability to establish effective working relationships with internal and external customers.
• Ability to plan the work of technical personnel engaged in surveying.

Demands of the Job

• Possibilities of working at odd hours should be expected.