Front Desk Officer at OnePyramid

KEY RESPONSIBILITIES

• Greet and welcome students, parents, and visitors in a courteous and professional manner.
• Manage incoming phone calls and emails, providing information and directing inquiries to the appropriate staff members.
• Handle the registration and check-in/check-out process for visitors and students.
• Maintain a log book of time and attendance for all staff.
• Maintain accurate records and update databases as required.
• Assist with scheduling appointments and coordinating meetings for school staff.
• Manage and distribute incoming and outgoing mail and packages.
• Address and resolve any issues or concerns raised by parents, students, or visitors with a positive and solution-oriented approach.
• Provide information about school policies, procedures, and events
• Ensure the front desk area is tidy and presentable.
• Monitor and order office supplies as needed.
• Assist with organizing and coordinating school events and activities.
• Work closely with teachers and administrative staff to support the smooth operation of the school.
• Coordinate with other departments to ensure the efficient handling of tasks and information

QUALIFICATIONS

• Minimum of OND in Business Administration, Secretarial Studies, or a related field. A Bachelor’s degree is an advantage.
• At least 2 years of experience in a front desk or customer service role, preferably in an educational setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive and confidential information with discretion.
• Friendly, approachable, and able to work well under pressure.
• Strong problem-solving skills and attention to detail.