Front Desk/Secretary at Sigma Consult

Job Summary:

• We are seeking a professional and friendly Front Desk/Secretary to manage our front desk operations and provide administrative support.
• The ideal candidate will have strong organizational and communication skills, with experience in handling front desk duties and providing excellent customer service.

Key Responsibilities:

• Visitor Management: Greet and welcome visitors/guests in a professional and friendly manner.
• Front Desk Maintenance: Maintain a tidy and presentable front desk, ensuring all necessary materials (pens, forms, paper, etc.) are available.
• Administrative Duties: Report to management and perform other administrative tasks as required.
• Data Entry: Perform data entry tasks accurately and efficiently.
• Customer Service: Address complaints and answer questions promptly and professionally.
• Call Handling: Answer all incoming calls, keep messages or forward them, and handle basic inquiries.
• Mail Management: Receive and distribute packages, letters, etc., to the respective persons. Prepare outgoing mail by securing parcels, drafting correspondence, etc.
• Customer Support: Provide excellent customer service and support to all clients and employees.
• Record Keeping: Keep files and records updated; perform copying, scanning, and filing of documents.
• Office Administration: Utilize office machines (printers, scanners, etc.), and handle office management and basic bookkeeping tasks.

Qualifications:

•  HND/BA graduate.
•  3-5 years of experience in front desk or secretarial duties.
•  Formal qualification in office administration, secretarial work, or related training.
•  Proficiency in English (oral and written).
•  Excellent knowledge of MS Office (especially Excel and Word).