Jobs at Sigma Consult

Job Summary:

• We are seeking an experienced and motivated Sales Coordinator to oversee our sales operations.
• The ideal candidate will have a strong background in sales within the plastic or FMCG industry, ensuring efficient and accurate order processing, customer satisfaction, and sales team performance.

Key Responsibilities:

•  Order Management: Check data accuracy in orders and invoices. Contact customers/channel partners to obtain missing information or answer queries.
•  Coordination: Liaise with the dispatch department to ensure timely deliveries.
•  Reporting: Prepare monthly sales reports as desired by seniors (region-wise, product-wise, channel partners-wise, etc.).
•  Sales Team Oversight: Monitor the sales teams progress, identify shortcomings, and inform/update the reporting manager.
•  Target Achievement: Ensure sales targets are met and report any deviations.
•  Customer Support: Respond to complaints from customers/channel partners and provide after-sales support when requested.
•  Communication: Inform customers/channel partners of unforeseen delays or problems in executing and/or dispatching the order.
•  Product Knowledge: Stay up-to-date with new products and features.
•  Promotional Activities: Assist in the preparation and organizing of promotional material and/or events.
•  Payment Management: Ensure payments are received as per pre-decided credit terms, send reminders, and follow up with channel partners/customers.
•  Data Analysis: Compile and analyze statistical data using modern and traditional methods to collect them.
•  Consumer Insights: Collect data on consumers, competitors, and the marketplace and consolidate information into actionable items, reports, and presentations.
•  Feedback Communication: Communicate important feedback from customers/channel partners with the sales team and concerned departments.
•  Record Maintenance: Maintain and update sales and customer records.
•  Sales Forecasting: Forecast sales for respective customers/channel partners.

Qualifications:

•  HND/BA in Marketing or Business Administration.
•  5-10 years experience as a sales representative in the plastic or FMCG industry.

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Job Summary:

• We are seeking a professional and friendly Front Desk/Secretary to manage our front desk operations and provide administrative support.
• The ideal candidate will have strong organizational and communication skills, with experience in handling front desk duties and providing excellent customer service.

Key Responsibilities:

• Visitor Management: Greet and welcome visitors/guests in a professional and friendly manner.
• Front Desk Maintenance: Maintain a tidy and presentable front desk, ensuring all necessary materials (pens, forms, paper, etc.) are available.
• Administrative Duties: Report to management and perform other administrative tasks as required.
• Data Entry: Perform data entry tasks accurately and efficiently.
• Customer Service: Address complaints and answer questions promptly and professionally.
• Call Handling: Answer all incoming calls, keep messages or forward them, and handle basic inquiries.
• Mail Management: Receive and distribute packages, letters, etc., to the respective persons. Prepare outgoing mail by securing parcels, drafting correspondence, etc.
• Customer Support: Provide excellent customer service and support to all clients and employees.
• Record Keeping: Keep files and records updated; perform copying, scanning, and filing of documents.
• Office Administration: Utilize office machines (printers, scanners, etc.), and handle office management and basic bookkeeping tasks.

Qualifications:

•  HND/BA graduate.
•  3-5 years of experience in front desk or secretarial duties.
•  Formal qualification in office administration, secretarial work, or related training.
•  Proficiency in English (oral and written).
•  Excellent knowledge of MS Office (especially Excel and Word).

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Job Summary:

• We are seeking an experienced and skilled Electrical Maintenance Manager to oversee and manage the electrical maintenance department.
• The ideal candidate will have significant experience in injection molding electrical maintenance, including troubleshooting PLC machines and control circuits.
• The successful candidate will be responsible for ensuring the reliability and efficiency of all electrical systems and equipment.

Key Responsibilities:

•  Electrical Maintenance: Supervise and manage the maintenance of electrical systems and equipment, including drives and electronic cards.
•  Troubleshooting: Troubleshoot and resolve control circuit faults and issues with PLC machines.
•  Team Management: Lead and mentor the electrical maintenance team, ensuring high performance and adherence to safety standards.
•  System Monitoring: Monitor the performance of electrical systems and implement improvements as necessary.
•  ERP and MS Office Use: Utilize ERP systems and MS Office for reporting, tracking maintenance activities, and managing orders.
•  Order Processing: Process orders via email or phone, ensuring timely and accurate execution.
•  Documentation: Maintain detailed records of maintenance activities, repairs, and system updates.
•  Compliance: Ensure compliance with all safety regulations and standards related to electrical maintenance.

Qualifications:

•  HND or Engineering graduate.
•  10-15 years experience as a supervisor in the electrical maintenance department of an injection molding environment.
•  Hands-on experience with troubleshooting control circuit faults and PLC machines.
•  Strong fundamental knowledge of electrical and electronics.
•  Proficiency in ERP systems and MS Office.