Front Desk Supervisor at OptiHuman Consulting Limited

Specific Responsibilities

• Ensure Outstanding customer care at all times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Courteously and accurately answer inquiries from potential guests and accept hotel reservations. 
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Use suggestive selling techniques to sell room nights, and increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
• Cross check all billing instructions are correctly updated 
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Perform other duties as assigned, requested, or deemed necessary by management.
• Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Front Office Manager

Requirements.

• 3+Years experience as an Front Desk supervisor, Customer Experience in Hospitality Management.
• A degree or Diploma in Hospitality Management
• Experience in motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Knowledge of Opera / Omega …. Property Management System is required.
• Advanced communication, organizational, interpersonal and customer service skills.
• Highly organized, results oriented with the ability to be flexible and work well under pressure.
• Professional attitude and appearance 
• Working knowledge of Word, Excel and other computer related programs.