General Manager (Restaurant) at Proten

Job Description

• Coordinate daily Front End and Back End of the restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practice

Basic Requirements

• Proven work experience as a Restaurant Manager, Hospitality Manager or similar role with a minimum 4-6 years experience
• B.Sc degree in Business Administration, hospitality management or any related field of study.
• Proven customer service experience as a manager
• Extensive knowledge of managing a Restaurant.
• Strong leadership and people skills
• Acute financial management skill.