Head, Application Implementation at Interswitch

Job Summary

• To ensure the delivery of standard business operations services ie Application integration support and configuration, Project Implementation and change fulfillment while onboarding new and retaining existing customers.

Responsibilities

• Implementation / Configuration Management.
• Set up/ Configure transaction processing, settlement, Dispute and Reconciliation applications/servers as deployed by the technology team.
• Perform user acceptance tests (UAT) for 3rd party integrations.
• Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products.
• Maintain high customer satisfaction levels with the projects handled.
• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications.
• Team Management.
• Ensure Implementation of Projects within SLA and to the expected level of quality.
• Design and develop test strategies to test new and existing APIs and services
• Design and develop sample codes, code snippets, and libraries to aid developer integration to Interswitch payment products
• Document Implementation guides and operational manuals for implemented solutions.
• Facilitates project-related training sessions/workshops for internal/external clients
• Ideate and deploy improvements to functional processes to improve staff efficiency and effectiveness.

Requirements
Qualifications:

• B.Sc or B.Eng in Computer Science / Business Information Technology however relevant experience/certifications in EFT, Integrations, and Project management is an advantage
• Programming or SQL scripting skills added advantage
• ITIL foundation experience added advantage
• API Integration and Support

Experience:

• 6 - 7 years with 3 years in a supervisory capacity

Technical Skills:

• Understanding of SQL
• Understanding of Electronic funds transfer processing.
• Understanding of Basic Networking/File Transfer protocol.
• An understanding of Basic Linux Command.
• A basic understand the concept of Kubernetes.
• Basic knowledge of programming languages.
• Troubleshooting and Trace/Data analysis.
• Terminal (ATM/POS) Configuration and management

Behavioural Skills:

• Collaboration
• Customer focus
• Empathy
• Pro-activity

Soft Skills:

• Communication
• Interpersonal Skills
• Problem solving
• Critical Thinking
• Project Management