Hospitality Manager at Owens and Xley

Job Description

• Plan, organize, and manage daily operations to ensure efficiency and customer satisfaction
• Establish and maintain a high standard of customer service according to company operating procedures
• Manage and oversee the administration of interior decorations, reservations, operations, maintenance, detailed budgets and financial reports
• Attend to any complaints logged by clients in a professional and timely manner
• Perform monthly evaluations for all staff
• Keep and update relevant documents and records
• Prepare and submit weekly reports to the management.

Qualification / Skills

• B.Sc / HND in Hospitality Management, Business, Office Administration, or relevant field.
• 3 - 5 years' experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality best practices and procedures
• Hands-on experience with MS Office and relevant software (e.g., ERP)
• Knowledge of the PMS (Property Management System) program and DRS (Daily Revenue System) program
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner
• Knowledge of basic accounting and finance principles
• Good reporting skills.

Salary
N150,000 - N200,000 Monthly.