I.T. Support Engineer (Sophos Experience) at Ascentech Services Limited

About the Job

• As the I.T Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

Job Responsibilities

• Provide Sophos customers with technical support within the defined parameters of Sophos satisfaction and covering our network products.
• Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
• Handle technical escalations within team response/resolution targets.
• Provide team leader/manager feedback with regards to technical support procedures and policies with the goal of improving overall customer satisfaction as well as engineer efficiency.

Requirements

• Candidates should possess a B.Sc. / HND in Computer Science, Electronic Engineering, Computer Engineering or related field.
• 1-2 years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators.
• Experience with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs.
• Experience with Linux operating systems through the command line level
• Experience with active directory (or any LDAP variant) group policy configuration and deployment.
• Experience with cloud virtualization such as Amazon AWS or Microsoft Azure.
• The ability to work with complex problems where analysis of situations or data requires review.
• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
• Applicants must be resident around Surulere and environs for proximity purpose.