Information Technology Officer at Prudent Energy

Your Role

• As an IT Officer, you are responsible for providing first line helpdesk support to staff, assisting with resolution to hardware and software problems and enquiries, as well as directing issues to the relevant stakeholders.

Your Key Responsibilities

• Provide first line technical support; answering support queries via phone and email
• Manage the Information Technology helpdesk, responds promptly to staff complaints/requests and maintains good technical documentation of all issues
• Provide remote support to all end users in the business by attending to issues and escalating them appropriately
• Maintain a high degree of customer service for all support queries and adheres to all service management principles.
• Sort requests according to order of importance and forward to the appropriate business decision officer
• Support users in the use of computer equipment and software by providing necessary training and advice.
• Escalate issues to the relevant IT Technical team members and Business Decision support officers who have the jurisdiction over the division
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems where possible from the helpdesk
• Prepare reports, distribute departmental correspondence, file and provide general support/assistance as directed by the unit head
• Provide general information on IT services and policies as required by end users
• Maintain a log of various requests and issues
• Perform any other tasks as assigned by the IT Lead.

Experiences & Requirements

• Minimum of Bachelor’s / HND in Computer / System / Electrical / Electronic Engineering / Applied Physics / Computer Science or a related discipline
• Minimum of one (1) year experience in the Information Technology Department in a similar role
• Relevant certification such as ITIL (Information Technology Infrastructure Library), CCNP (Cisco Certified Network Professional), MCP (Microsoft Certified Professional) or CCNA (Cisco Certified Network Administrator) is an added advantage.

Skills & Competencies:

• Customer Service
• System and operations analysis
• IT Service management
• IT Security
• IT Infrastructure and applications
• System design and integration
• Database / Data centre management
• Analytical and problem solving skills
• Interpersonal skills
• Communication (written & verbal)
• Customer service focus.

Who we are looking for?

• Meticulous, attention to detail
• Collaborative team player
• Strong communication skills.

Why work with us?

• You become a part of our extensive network of talents
• Employer paid benefits: health, dental and vision
• Career progression/ Internal mobility opportunities
• Professional development plans
• Be a part of an organization with high employee retention and competitive workforce.

Compensation Structure

• Monthly Salary
• Leave allowance
• Other perks as stated on PESL's website.