IT Infrastructure Team Lead at IpNX Nigeria Limited

Purpose of the Job (Brief)

• The IT Infrastructure Lead is responsible for managing the overall IT infrastructure. This includes hardware, software, networking, and security systems. The primary role is to ensure the reliability, security, and scalability of an organization's IT infrastructure to meet the needs of the business.
• Deliverables (Maximum 5-6 key responsibilities)
• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)
Key Activities:
System Availability:
This KPI measures the percentage of time that critical systems are available and operational. The key activities associated with this KPI include:

• Developing and implementing strategies to ensure high availability of critical systems
• Monitoring system uptime and downtime
• Implementing backup and recovery procedures to ensure data is not lost in case of system failure
• Conducting regular system maintenance to ensure optimal performance
• Implementing automated system monitoring tools to proactively identify potential issues
• Security
• This KPI measures the effectiveness of security measures in protecting the organization's data and systems.

The key activities associated with this KPI include:

• Developing and implementing security policies and procedures
• Monitoring security logs and conducting regular vulnerability assessments
• Implementing and managing access controls and authentication mechanisms
• Conducting security awareness training for employees
• Responding to security incidents and conducting post-incident reviews

Cost Optimization:
This KPI measures the effectiveness of IT infrastructure spending in achieving business objectives. The key activities associated with this KPI include:

• Developing and implementing a cost optimization strategy for IT infrastructure
• Conducting regular reviews of IT infrastructure spending and identifying cost-saving opportunities
• Negotiating contracts with vendors and service providers to ensure favorable terms
• Managing hardware and software inventory to minimize waste and maximize efficiency
• Implementing automation tools to reduce manual labor and optimize resource utilization

User Satisfaction:
This KPI measures the satisfaction of end-users with IT infrastructure services. The key activities associated with this KPI include:

• Conducting regular surveys to gather user feedback
• Analyzing user feedback to identify areas for improvement
• Developing and implementing user-focused IT infrastructure services
• Providing training and support to end-users to ensure they can effectively use IT infrastructure services
• Establishing communication channels to receive user feedback and respond to issues in a timely manner

Leadership:

• Provide Leadership for the IT infrastructure team.
• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

• University Degree in Project Management, Business Administration, Computer Science, Information Technology or a related field (2.1)
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Possession of professional certification is essential

Work Experience:

• Minimum of 5 years of experience in IT infrastructure management, with a track record of success in managing complex environments.
• Experience in leading and managing teams, with a focus on developing and motivating team members to achieve goals.
• Excellent knowledge of Linux/Unix Systems and Administration
• Strong technical skills in areas such as networking, security, system administration, and cloud computing.
• Experience in developing and implementing IT infrastructure strategies that align with business goals and objectives.
• Proven ability to manage large-scale IT infrastructure projects, from planning and design to implementation and support.
• Experience in vendor management, including negotiating contracts and managing vendor relationships.
• Knowledge of industry best practices and emerging trends in IT infrastructure management.
• Experience in developing and implementing IT policies and procedures to ensure compliance with regulatory requirements.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning