IT Officer at International Medical Corps

International Medical Corps is therefore looking for a suitable candidate to fill the position of IT Officer to be based in Maiduguri.

JOB SUMMARY:

• Provide technical support to IMC Nigeria main and field offices, including servers, networking, computers, cabling components, printers, phone system, routers, switches, as well as internetworking protocols (TCP/IP).
• provide technical support to main and field offices, field staff, roving staff, volunteers, and visitors for all computers/tablets/smartphones/modems (both hardware/software), AV equipment, printers, server, and networking equipment issues. The IT Officer primary role is to support, analyze, document and standardize computer hardware and software systems.
• In addition, the IT/ICT Officer must be able to effectively install and repair computers in a timely manner, as well as, assist in various IT/ICT projects and training of end-users with varying levels of competency.

DUTIES AND RESPONSBILITIES:

The Information Technology Officer shall be accountable on the following key areas in Maiduguri, Kano and Damboa field offices of International Medical Corps program in Nigeria:

Hardware Support

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively.
• Ensure all IT problems within the aforementioned offices are identified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.

Telecommunications Management

• Ensure the field/sub-field bases supported by him/her have a well-installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management

• Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Support Assistants
• Responsible to make sure that all assets (IT and office equipment) are correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment

Incident Management

• Providing first level on IT helpdesk support in assigned field offices
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager

Security and Backup

• Keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backup of all staff information, files and folders

QUALIFICATIONS

• At least 2 years working experience in a similar position.
• Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
• Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
• Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• The successful candidate will have excellent communication, organizational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Level of Education – Degree in IT or related IT certifications.
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements – English – Excellent
• Level of IT Expertise Required – Good

Prevention of Sexual Exploitation and Abuse

Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity.

Equal Opportunities

    International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.